Privacy Policy

1. Who We Are

MIIYOUNG Machinery ("we," "us," or "our") is a rope machinery manufacturer and supplier based in Xunqiao Town, Linhai City, Taizhou, Zhejiang, China. We supply rope making machines, packaging rope machines, and yarn packaging machinery to clients in the apparel, industrial, and medical sectors worldwide -- with a primary focus on customers in South America, Africa, and Central Asia.

This Privacy Policy applies to all personal information collected through our website, inquiry forms, email communications, and any other interactions you have with MIIYOUNG.

2. Information We Collect

We may collect the following types of personal information:

• Contact Information: Your name, email address, phone number, and company name when you submit an inquiry or contact us directly.
• Business Information: Details about your industry, production requirements, and machine specifications you share with us for quotation purposes.
• Communication Records: Records of correspondence via email, WhatsApp, WeChat, or our website contact form.
• Technical Data: IP address, browser type, and pages visited, collected automatically when you browse our website.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your product inquiries and provide customized machinery quotations.
• To communicate with you about orders, shipments, and after-sales support.
• To send relevant product updates, new machine releases, or promotional content -- only with your consent.
• To improve our website experience and understand how visitors interact with our content.
• To comply with applicable legal and regulatory obligations.

4. How We Share Your Information

We respect your privacy and do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

• Service Providers: Trusted third-party providers (e.g., logistics partners, freight forwarders) who assist us in fulfilling your orders, bound by confidentiality obligations.
• Legal Requirements: When required by law, court order, or government authority to disclose information.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. International Data Transfers

As a China-based company serving global clients, your personal information may be transferred to and processed in China or other countries where our service providers operate. We take reasonable steps to ensure your data is treated securely and in accordance with this Privacy Policy, regardless of where it is processed.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, maintain business records, and comply with legal obligations. Inquiry and customer records are typically retained for a period of five (5) years following the last interaction, after which they are securely deleted or anonymized.

7. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyze site traffic. These may include:

• Essential Cookies: Required for the website to function properly.
• Analytics Cookies: Help us understand how visitors use our site (e.g., Google Analytics).

You can control cookie preferences through your browser settings. Disabling cookies may affect certain website functionality.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request that we correct inaccurate or incomplete information.
• Deletion: Request that we delete your personal data, subject to legal retention requirements.
• Opt-Out: Unsubscribe from marketing communications at any time by contacting us directly.
• Objection: Object to certain processing of your personal data.

To exercise any of these rights, please contact us using the details provided below. We will respond to your request within 30 days.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, alteration, or disclosure. These measures include secure email practices, access controls, and regular review of our data handling procedures.

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

10. Third-Party Links

Our website may contain links to third-party websites or platforms (such as trade directories or logistics portals). We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies independently.

11. Children's Privacy

Our services are intended for business customers and are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.